Sally Beauty Return Policy: Everything You Need to Know
Sally Beauty, a leading retailer for beauty and hair care products, offers a generous return policy designed to ensure customer satisfaction. Whether you've changed your mind about a purchase or received a defective item, knowing the details of their return policy is crucial. Here's a breakdown of everything you need to know about Sally Beauty's return policy:
What Can Be Returned?
Sally Beauty accepts returns on most items purchased in-store or online, including:
- New, unopened products
- Defective products
- Products that don't meet your expectations
Important Note: Certain items, like hair extensions, wigs, and clearance items, may have restrictions or are not returnable. Always check the product packaging or website for specific return policies.
Return Timeframe:
You have 60 days from the date of purchase to return eligible items for a full refund.
Return Options:
You have two convenient ways to return your items:
1. In-Store:
- Visit any Sally Beauty location within the US.
- Bring your original receipt or order confirmation.
- Present the item(s) you wish to return.
2. By Mail:
- Contact Sally Beauty customer service for a return shipping label.
- Package the item(s) securely and include the return shipping label.
- Ship the package to the address provided.
Receiving Your Refund:
Once your return is processed, you'll receive a refund to the original payment method.
- In-store returns: You'll receive your refund immediately.
- Mail-in returns: Refunds may take 7-10 business days to process.
Additional Information:
- Damaged or Defective Products: If you receive a damaged or defective product, please contact Sally Beauty customer service for assistance.
- Shipping Costs: For mail-in returns, you are responsible for the return shipping costs. However, if the item is defective or damaged, Sally Beauty may cover the return shipping.
- Gift Returns: If you've received a gift, you can return it for a gift card.
Need More Information?
For further details or to address any specific return queries, visit the Sally Beauty website or contact their customer service team. They're always happy to assist you with your return process!
